Site-Secure  Facility & Security Management Software

Trouble Call Software Module

This software module is particularly applicable in today's economic climate of consolidation of services within an organization as the Security Control Centre appears to be the most logical point for collecting and processing all trouble and maintenance calls. Such calls can vary from emergency help to routine services. Experience shows that the expected number of calls from the average organization is 400 to 500 per month. Speed keys can be used to enable the operator to efficiently enter any call along with the ability of adding supplemental comments if needed. This module is multi-user and multi-tasking, hence trouble calls can be received from anywhere within the organization (Multi-site), recorded and dispatched to the appropriate department's PC for action. The receipt of the trouble call in the Control Centre is time stamped with the name of the operator who received it and again when the call is dispatched. When the appropriate person picks up the call it is again time stamped and can be processed or re-routed to the correct department if an error in routing had been made from the Control Centre. Once the call is completed, a report can be entered online and time stamped. For those calls that must be serviced by 'off site' contractors, an email can be automatically sent calling for service. This gives you, the client, and the contractor written proof of the call and a means by which management can gauge their response to contract terms. This will allow management to accurately and quickly gather reports on trouble call down times.

• Automatic recording of individual entering the call based on password

• Automatic recording of date & time and sequential numbering

• Speed keys with pick lists menus for persons receiving calls

• On screen user definable messages provide emergency telephone numbers etc

• Automatic distribution of calls via the intranet to pre-defined responsibility centers

• Automatic e-mail of service calls to off site contractors

End User Management Features:

• End users have the capability of either completing the call online and closing the call

• End users can transfer the call to another responsibility centre for handling

• Extensive work order reporting and print capabilities for management

• Extensive parts and labor tracking costs and tabulation capabilities

• Accountability with regards to efficiency of call handling

• Automatic tabulation of downtime per call, types of calls, groups and sub-groups of calls

Extensive report capabilities

• With the Site-Secure Report Builder, an almost infinite number of reports can be generated for data analysis and statistical reporting.